Terms of Service

Last updated: June 8, 2026

These terms govern your use of CasaReply. By creating an account or using the service, you agree to them. Please read them carefully.

1. The service

CasaReply provides an AI receptionist that responds to guest messages on your connected WhatsApp number, captures booking leads, and surfaces them in a dashboard. The AI assists with guest communication; it does not replace your obligation to confirm and honor bookings.

2. Your account

You are responsible for the accuracy of the property information you provide and for maintaining the security of your login credentials. You must have the right to connect the WhatsApp number you add and to message the guests who contact it.

3. Acceptable use

You agree not to use CasaReply to send spam, unlawful, deceptive, or abusive content, or in any way that violates WhatsApp's or Meta's policies. We may suspend accounts that put the platform or its users at risk.

4. Free trial & billing

Paid plans begin with a 14-day free trial that requires no credit card. After the trial, plans bill monthly in advance. You can upgrade, downgrade, or cancel at any time; cancellation stops future billing and is effective at the end of the current period.

5. AI-generated content

AI replies are grounded in the data you provide, but you remain responsible for the information you publish and for reviewing leads before acting on them. We are not liable for losses arising from incorrect property data you supply or from a guest's reliance on automated replies.

6. Availability & changes

We work hard to keep CasaReply reliable but provide the service on an “as available” basis. We may update features and these terms from time to time; material changes will be communicated in advance.

7. Contact

Questions about these terms? Email hello@casareply.com.

Questions? Email us at hello@casareply.com.