Terms of Service

1The service

CasaReply connects to a WhatsApp Business number you control and answers the customers who message it, using only the business information you have given it. When it should not answer, whether because it is not confident, because the subject needs a person, or because the customer asks for one, it hands the conversation to your team and tells you.

It assists your team. It does not replace your responsibility for what your business tells its customers.

2Your account

You are responsible for the accuracy of the business information you provide and for keeping your sign-in credentials safe. You must have the right to connect the WhatsApp number you add, and the right to message the people who contact it.

3Your customers’ data

The conversations on your number are your responsibility. You decide why you hold them; we process them to run the service for you. You are responsible for telling your customers how you use their information, and for having a lawful basis to message them.

4Acceptable use

You agree not to use CasaReply to send spam or unlawful, deceptive or abusive content, or in any way that breaks WhatsApp’s or Meta’s policies. Meta may restrict or remove a number that breaks its rules, and that is outside our control. We may suspend an account that puts the platform, its users, or your own customers at risk.

5Plans and payment

CasaReply is sold by application. You choose a plan, we review the request, and the plan is activated on your workspace once it is approved. Plans are priced monthly and the price of each is shown on the pricing page.

To move to a different plan, request the change from Billing in your dashboard and we will confirm the details with you. To stop, write to us and we will close the account at the end of the period you have paid for.

Each plan includes a set number of AI conversations a month, team seats, and WhatsApp numbers. When the monthly conversation allowance is used up, the assistant stops answering automatically and conversations go to your team instead: nothing is left unanswered and nothing extra is charged.

6WhatsApp charges are separate

WhatsApp messaging is charged by Meta under their own pricing and policies, billed to you directly. Those charges are separate from your CasaReply plan, and we neither see them nor add to them.

7What the assistant will and will not say

Replies are generated from the information you supply. The assistant is built not to state a fact it has not been given: it will not invent a price, confirm an order or booking, or claim to have done something it has not, and it passes those questions to your team instead.

You remain responsible for the information you give it and for reviewing what your team is handed. We are not liable for losses arising from inaccurate business information you supply, or from a customer relying on an automated reply.

8Availability and changes

We work hard to keep CasaReply reliable, but provide it on an “as available” basis. We may change features over time. If we change these terms in a way that affects you, we will tell account owners before the change takes effect.