Privacy Policy

Last updated: June 8, 2026

CasaReply (“we”, “us”) provides an AI-powered WhatsApp receptionist for hospitality businesses. This policy explains what data we process and how we keep it safe. We collect only what we need to run the service, and we never sell your data.

1. Information we collect

We collect the account details you provide (your name, email, and hotel information), the property data you add to train the AI (rooms, prices, policies, FAQs), and the guest WhatsApp messages processed by your AI receptionist. We also collect basic usage and diagnostic data to operate and improve the service.

2. How we use your data

We use your data solely to deliver the service: to generate grounded AI replies, capture booking leads, display analytics in your dashboard, and provide support. AI replies are generated strictly from your own property data — your information is never used to train shared or third-party models.

3. Multi-tenant isolation

Each property's data is strictly isolated. Every record is scoped to your account, and our systems enforce that one customer can never read or write another customer's conversations, leads, or settings.

4. Data security

Sensitive credentials such as WhatsApp access tokens are encrypted at rest, transport is secured with TLS, and access is restricted on a least-privilege basis. We retain raw webhook payloads only briefly before they are scrubbed.

5. Third-party processors

We rely on trusted infrastructure and AI providers (for hosting, the WhatsApp Cloud API, and large-language-model inference) strictly to deliver the service. Each is bound by its own data-processing terms.

6. Your rights

You can access, export, or delete your data at any time from your dashboard or by contacting us. Deleting your account removes your property data and associated conversations and leads.

7. Contact

For any privacy question or data request, email hello@casareply.com and we'll respond promptly.

Questions? Email us at hello@casareply.com.