An AI employee that answers your customers on WhatsApp.
CasaReply replies using your prices, your hours and your policies, not a guess. When it does not know something, it says so and passes the conversation to your team.
Your customers message you. Answering them is a full-time job.
Most of what arrives on WhatsApp is the same handful of questions, asked by different people, at every hour of the day.
The same five questions, all day
How much, are you open, where are you, do you do this, can you deliver. Answered by hand, one at a time.
Messages arriving after hours
Someone writes at 9pm and gets an answer at 10am, by which time they have asked someone else.
Answers that depend on who replied
Two people on your team, two slightly different prices. The customer remembers the lower one.
Information in four places
The price list is a PDF, the policy is on the website, the hours changed and half the team knows.
No idea which chats matter
A serious buyer and a wrong number look identical in a list of unread messages.
Nobody knows what was promised
A customer arrives quoting a price from a conversation nobody can find.
The solution
Teach it once. It answers from then on.
Every message follows the same path, including the check that stops an answer your business cannot stand behind.
Customer messages
On WhatsApp, on the number they already have for you.
CasaReply understands
A price question, a complaint, a request for a person.
Your knowledge is searched
Your services, prices, hours and policies, and only yours.
The answer is checked
Not supported by your information? It is discarded, not sent.
Reply, or a person
A grounded answer, or an honest handoff with the full history.
The contact is updated
What they want, whether they are a lead, what to follow up.
Step four is the one that matters. An answer about your business that is not supported by information you provided is discarded; the customer gets an honest handoff instead of a confident wrong price.
Capabilities
Everything needed to run customer conversations properly.
Not a chatbot bolted onto a website. A place where your business knowledge, your conversations and your customers live together.
An AI employee
Your assistant reads each message, works out what the customer is asking, and answers from your business information. It introduces itself as an assistant and never claims to be a person.
It does not make things up
Before a reply about prices, services, hours, location or policy reaches a customer, CasaReply checks that it is supported by something you provided. If it is not, the reply is discarded and the conversation goes to your team instead.
WhatsApp Business
CasaReply connects to WhatsApp through the official Meta Business API. Your customers keep using WhatsApp exactly as they do now, on the number they already have for you.
Your business knowledge
Type in what you know, upload documents, or point CasaReply at your website. It reads them, keeps the source, and uses them to answer. Where two sources disagree about a price, it says it wants to confirm rather than picking one.
Human handoff
The assistant steps aside when someone asks for a human, when a complaint arrives, when it lacks the information to answer, and when the same misunderstanding repeats. The full conversation is there for whoever picks it up.
Clients are verified, not assumed
A customer claiming to have booked is recorded as a claim awaiting confirmation. Only a person on your team can turn that into a client, and the record shows who did it and when.
Getting started
Four steps, and none of them are technical.
You can stop after any one of them; your assistant simply answers less until you continue.
- 1
Connect WhatsApp
Link the number your customers already message.
- 2
Tell it about your business
What you do, where you are, when you are open, how to reach you.
- 3
Add what you know
Services, products, prices, policies, FAQs, documents, your website.
- 4
Turn it on, and step in when needed
It answers what it can and fetches you for the rest.
What changes
The difference it makes to a working week.
Stated as what changes, not by how much: there is no benchmark here worth quoting, so there is no percentage.
Customers get an answer immediately
Including at 9pm, and including while your team is with someone else.
The same answer every time
Because it comes from one place: the information you wrote down.
Your team handles what needs them
Repetitive questions stop reaching the people who should be selling.
You can see who is worth calling
Leads are separated from everyone else, with what they said they want.
One version of the truth
One price list, one policy, one set of hours, used by every reply.
Nothing is promised on your behalf
Your assistant cannot quote a price you never gave it, or confirm a booking.
Why CasaReply
Six decisions, and how each one is enforced.
Principles are easy to write. Each of these says what actually makes it true in the product.
It answers from your business, not from the internet
A general-purpose model knows what a brake service usually costs. It does not know what yours costs, and the difference is a customer arriving expecting the wrong price.
Retrieval is scoped to one business in the database, not filtered afterwards in code.
Not knowing is a valid answer
Most of the risk in automating customer conversations is not a rude reply. It is a confident, specific, wrong one.
A reply about your business with no supporting information is discarded before it is sent.
A person is always reachable
Automation that makes a customer fight to reach a human is worse than no automation.
Asking for a person, and complaining, both stop the assistant immediately.
A customer is not a client because they said so
Someone claiming they booked is a claim. Treating it as a fact corrupts the one record you need to be able to trust.
Only a person on your team can verify a conversion, and the record shows who did.
You can see what it did and why
An assistant you cannot audit is one you have to take on faith, which is not a reasonable thing to ask.
Every decision is logged with its reason, including what information was missing.
It runs on the number you already have
A widget on your website reaches people already visiting it. Your customers are on WhatsApp.
Connects through the official Meta Business API to your existing number.
Questions
The things people ask first.
What is CasaReply?
CasaReply gives your business an AI employee that answers your customers on WhatsApp. You tell it about your business (what you sell, your prices, your hours, your policies) and it uses that to reply. When it cannot answer something, or when a conversation needs a person, it passes it to your team.
How does it work?
You connect your WhatsApp Business number and add your business information. From then on, when a customer messages you, CasaReply reads the message, finds the relevant information you provided, and replies. Everything it does is visible in your dashboard.
What happens when it does not know the answer?
It says so, and passes the conversation to your team. It does not guess.
This is the rule the whole product is built around: before any reply about your business reaches a customer, CasaReply checks that it is supported by information you actually provided. If it is not, the reply is discarded, and the customer gets an honest "let me get someone to confirm that" instead of a confident wrong answer.
Can it invent a price or make a promise?
No. A price it has not been given is a price it will not state, and it cannot say it has made a booking, checked availability, taken a payment or looked anything up, because it has not.
There is no setting to relax this. A wrong price quoted to a real customer is not a bug you can apologise your way out of.
Does my customer need to install anything?
No. They message you on WhatsApp exactly as they do now, on the number they already have for you.
What is the difference between a contact and a client?
Anyone who messages you is a contact. Someone who shows real commercial interest, asking about buying or booking, becomes a lead.
A client is different: it means your team confirmed that this person actually bought or booked. The assistant can never make someone a client, and neither can the customer saying so. A claim is recorded as a claim until a person on your team verifies it.
Do I need to be technical?
No. You fill in a form about your business, connect WhatsApp by following Meta’s steps, and add what you know. There is no prompt to write and no model to configure. Those are deliberately not exposed, because they are how an assistant gets talked into saying something it should not.
Can I subscribe directly from the website?
Not yet. CasaReply currently uses an application-based onboarding process: you request access, we review it, and an approved business receives payment instructions.
There is no checkout on this site, and there will not be an unexpected one either. Nothing is billed until your request has been approved.
How do I pay for CasaReply?
After your request is reviewed and approved, you receive payment instructions directly from us. Payment is currently by bank transfer, not by card on this website.
WhatsApp messaging itself is billed separately by Meta, directly to you, at their rates.
Your customers are already reaching out.
Give every one of those conversations a fast, accurate answer, and your team the ones that need a person.
No card required. CasaReply is not charging yet.