Questions, answered honestly.

CasaReply gives your business an AI employee that answers your customers on WhatsApp. You tell it about your business (what you sell, your prices, your hours, your policies) and it uses that to reply. When it cannot answer something, or when a conversation needs a person, it passes it to your team.

You connect your WhatsApp Business number and add your business information. From then on, when a customer messages you, CasaReply reads the message, finds the relevant information you provided, and replies. Everything it does is visible in your dashboard.

Any business whose customers message them on WhatsApp and who answer the same questions repeatedly: prices, opening hours, what you offer, whether you can help with something.

CasaReply is deliberately not built for one industry. It answers from whatever you tell it, so what it knows is your business, not a template.

It says so, and passes the conversation to your team. It does not guess.

This is the rule the whole product is built around: before any reply about your business reaches a customer, CasaReply checks that it is supported by information you actually provided. If it is not, the reply is discarded, and the customer gets an honest "let me get someone to confirm that" instead of a confident wrong answer.

No. A price it has not been given is a price it will not state, and it cannot say it has made a booking, checked availability, taken a payment or looked anything up, because it has not.

There is no setting to relax this. A wrong price quoted to a real customer is not a bug you can apologise your way out of.

Yes. You choose its name, its tone, how long its replies are, which language it answers in, whether it uses emoji, and whether it may ask a follow-up question.

You can also add notes about house style: what to mention first, how to describe something. Those notes can shape wording, but they cannot make it state a fact it does not have.

It replies in the language the customer wrote in, including when they mix French, Arabic, Darija and English in the same message. You can also fix it to one language if you prefer.

Yes, and the assistant steps aside on its own when it should: when someone asks for a human, when a complaint arrives, when it lacks the information to answer, or when the same misunderstanding repeats.

Whoever picks up the conversation sees the whole history.

No. They message you on WhatsApp exactly as they do now, on the number they already have for you.

A WhatsApp Business account with Meta, and the phone number you want to use. CasaReply connects through the official Meta Business API.

Meta charges for messaging at their own rates and bills you directly. CasaReply cannot see those charges and does not add to them.

A number connected to the WhatsApp Business API is managed through that API rather than the WhatsApp app on a phone. That is a Meta rule, not a CasaReply one, and it is worth knowing before you connect a number your team currently answers by hand.

Anyone who messages you is a contact. Someone who shows real commercial interest, asking about buying or booking, becomes a lead.

A client is different: it means your team confirmed that this person actually bought or booked. The assistant can never make someone a client, and neither can the customer saying so. A claim is recorded as a claim until a person on your team verifies it.

Yes. Conversations stay attached to the person, so someone who messaged you last month is not treated as a stranger. Details they confirmed earlier are carried forward, and the assistant distinguishes what the customer told you from what your business has verified.

Yes. Every message in and out, with the contact it belongs to, and a record of what your assistant decided and why it handed a conversation over.

Not yet. CasaReply currently uses an application-based onboarding process: you request access, we review it, and an approved business receives payment instructions.

There is no checkout on this site, and there will not be an unexpected one either. Nothing is billed until your request has been approved.

After your request is reviewed and approved, you receive payment instructions directly from us. Payment is currently by bank transfer, not by card on this website.

WhatsApp messaging itself is billed separately by Meta, directly to you, at their rates.

Your workspace is activated once your request is approved and your payment is verified. There is no fixed number of days we can promise, because it depends on your bank and on how quickly we can confirm the details of your request.

Contact us and we will sort it out. There is no self-serve billing page to do it from yet, so for now this is a conversation rather than a button.

We review what you told us about your business, confirm the plan that fits, and reply with next steps. If that means approval, you receive payment instructions; if something does not fit, we tell you plainly and why.

No. We are not going to say there is one when there is not. If you want to see how CasaReply behaves before requesting access, read Services and How it works, or ask us directly.

There is no formal cancellation policy published yet. Contact us and we will handle it directly rather than point you at a policy that does not exist.

Yes. That is exactly what the contact form is for, and you do not need to have picked a plan first.

Meta charges for WhatsApp Business messaging at their own rates, which vary by country and by conversation type, and they bill you directly.

CasaReply cannot see those charges, does not add to them, and does not resell them. Check Meta’s current pricing for your country before you plan around it.

Your business information, contacts and conversation history are yours. Nothing in CasaReply is designed to make leaving difficult, and no feature is held back to make going harder.

Yes, a WhatsApp Business account with Meta, on the number you want to use. It is free to create; Meta bills only for the messaging itself, directly to you.

Approval is also when we start helping you connect it.

No. CasaReply does not meter or cap conversations, messages or contacts by plan today. The plan you request shapes the conversation we have with you before approval, not what the product will let you do.

There is no setup fee and no mandatory onboarding package. Once your account is activated, you connect WhatsApp and add your business knowledge yourself, and the dashboard tracks which of those you have done.

No. You fill in a form about your business, connect WhatsApp by following Meta’s steps, and add what you know. There is no prompt to write and no model to configure. Those are deliberately not exposed, because they are how an assistant gets talked into saying something it should not.

Your business description and contact details, and enough knowledge to answer the questions you actually get: a few services or FAQs is a real start.

The assistant only answers from what you give it, so an empty knowledge base means it passes every question to your team. That is the safe failure, but it is not a useful one.

Yes, with four levels of access: viewer, agent, admin and owner. An invitation goes to one email address, works once, and expires.

Create an account, tell CasaReply about your business, connect WhatsApp and add some knowledge. The dashboard tracks which of those you have done.

We do not have a fixed response time to promise, so we are not going to invent one. A person reads every message, and if something is urgent, say so plainly in it.

Yes. You can also request access directly from the Pricing page, but the contact form works just as well if you would rather talk it through first.

Yes, and it is one of the most useful questions to ask before requesting access. Tell us how your business handles customer messages today and we will give you a straight answer.

Yes. Questions about the Meta Business API, connecting a number your team currently answers by hand, or anything that is not working are all welcome here.

Yes. You do not need to have chosen a plan, or decided anything, before writing to us.

Yes. If you want more detail than the Services page gives you, particularly about what it will and will not do, ask us directly.